211 National

211 Summit Reports

During a facilitated one-and-a-half day summit, selected leaders from the United States and from Canada, from United Ways and Centraides and from various sectors including business, academe, community, and the information/referral sector, examined the future development and impact of 211.

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Download Post Conference Report Executive Summary >>
Download Post Conference Report >>

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Des leaders des États-Unis et du Canada provenant des United Way, des Centraide et de divers secteurs, notamment du secteur des affaires, du milieu universitaire, du milieu communautaire et du secteur de l’information et de l’aiguillage, se sont rencontrés dans le cadre d’un sommet d’une journée et demie pour examiner le développement futur du service 2-1-1 et son impact.

Pour en savoir plus …

Télécharge Résumé du rapport de la conférence >>
Télécharge Rapport de conférence >>

United Ways' Ontario211 Project Completed

Download June 2007 Media Release >>

The goal of the Ontario211 Project was to expand access to the 211 telephone service in Ontario and plan for expansion of 211 into a province-wide system. The Project Report documents the success of that process. The other reports from Ontario211 are a report on the many benefits of 211 entitled Who Benefits from 211, a detailed expansion plan prepared by Deloitte entitled Report on Ontario211 Program Planning and Development, and a report examining the potential uses of 211 data entitled Tapping the 211 Information Goldmine. Click on the link for a list of project reports ...

211 Ontario Final Report: Phase 2

The 211 Ontario Phase 2 Report is now available for downloading:

Download 211_Ontario_Final_Report_Phase_2.pdf ... this PDF file is quite large and make take some time to download.

In order to view, print and search this file you will need to have installed on your computer the free Adobe Reader software. 

Cost Savings of 211

A Cost/Benefit study of a national 211 system by Deloitte found significant savings for individuals, government and other organizations, with total benefits exceeding total costs by a factor of more than two to one. Moreover, Deloitte’s baseline scenario of 10 information centers providing around the clock service, found a net present value (NPV) of $202M.

Cost Savings of 211 (pdf)
Download 211_csc_deloitte_cost_benefit_study.pdf