InformCanada is pleased to release the 6th edition of the Standards for Professional Information & Referral. First published in 1973 and now in its 6th edition, the AIRS Standards underpin and bind together every aspect of I&R and define the direction of all the products and services provided by AIRS. The Standards are the foundation of 2-1-1 service delivery and the prime benchmark of quality I&R. There are 28 Standards, covering every facet of an I&R operation.
A significant change is that Quality Indicators have been introduced that can be used to determine the degree of adherence to the standards or achievement of quality goals. In addition to these changes, there are a number of new Standards that are being introduced such as Additional Channels for Access, Content Management and Indexing, and Program Evaluation and Quality Assurance.
The French-language version of AIRS Standards for Professional Information and Referral is available for free to everyone passionate about quality I&R.
