This 600+ page publication is the foundation for training new Information & Referral Specialists and Resource Specialists, and also serves as a reference tool and refresher for more experienced staff – especially anyone preparing to obtain their Certification. Instructional sections include discussion issues, role-playing options, scenarios, guidelines on language to use in certain situations, and questions on the objectives. The latest Canadian edition has just been released. The ABC’s can be used by either an instructor leading a training session or by an individual working within a self-directed environment. (Note that in order to control costs, this publication is only available as a downloaded PDF and must be printed at the purchaser’s expense)
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- in Word format ABC's of I&R Order form
